Frequently Asked Questions

Please read our FAQ before sending us a message.

Zoos Jewelry are handmade in Morocco with love. Every piece is unique. Colors, designs, sizes may slightly change.

What you may consider as an imperfection actually guarantees the authenticity and originality of your jewel. These jewels are a testimony of generations handicrafts know-how and knowledge.

All bank details entered on our site are secured and encrypted by the SSL protocol. No payment data is stored in our server.

We provide Paypal payments and payments with credit cards.

We deliver worldwide. most of the time the shipping is for free to provide the best experience for our users, If you are in Morocco ( you can check this page for more details),

Please read to what extent you can be refunded in our shipping & returns policy. If our policy allows it, you will be refunded within 14 days (PAYPAL or Voucher) after we received the product.

We don’t make standard exchange. For a new color or other product, please make a new order in our e-shop.

For your silver jewels, you can use a teeth brush with lemon or baking soda to polish them. To avoid sun exposure and a color change, please store your jewels in its original pouch. For more tips, please check our care tips.

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