Shipping & Return Policy


We offer two shipping methods for your convenience:

  1. Fast Shipping: Delivery within 7 to 10 days.
  2. Standard Shipping: Delivery within 14 to 25 days, depending on the destination country.

Please note that customs in your country may occasionally hold the package, causing unforeseen delays. Unfortunately, we cannot be held responsible for these delays.

For expedited shipping, we also offer services through Chronopost and DHL, with an estimated delivery time of less than 5 days. If you prefer to use these shipping options, please contact us directly.

The products are delivered worldwide from Morocco. If you want your delivery to be made to the address of a hotel, please contact us at

Prices are quoted in USD, inclusive of all taxes, including VAT. They exclude delivery charges. The prices indicated take into account the VAT applicable on the day of the order.

The delivery fees depend on the weight of the order and your country. In any case, the amount of the delivery costs is indicated to you before the validation of your order.

Delivery times commence from the date we send you a confirmation order, taking into account production delays. Personalized items may require additional time; therefore, the delivery period starts from the shipping date. If you have any questions, please contact us via WhatsApp.

Please note that a tracking number will be sent to you as soon as your product is shipped from Morocco, and the distribution of the products is done against the recipient’s signature.

Depending on your location and product availability, you will receive your purchase quickly after it has been shipped.

Thank you for your understanding and cooperation.

Additional Information:

  • In case of absence, a notice is left to the Recipient by mail or telephone. From the date mentioned on the notice of passage, you have 15 days to withdraw your item in the office of the carrier in charge of it.
  • Please note that any change of delivery address after ordering may lead to an extension of the delivery time.
  • Please note that any change of delivery address after ordering may lead to an extension of the delivery time. ( Handling time may take 3-4 Days )
  • In case of late delivery, your order is not canceled.
  • If the delivery time may change because of the production, for example, ZOOSJEWELRY informs you by e-mail that the Delivery will occur late. Then, you may have the option to cancel the order by sending us an email notice of cancellation at
  • If your order has not been dispatched yet when we receive your cancellation notice, the delivery is blocked and you will be refunded within fourteen days following the receipt of the cancellation notice.
  • If your order has already been dispatched when ZOOSJEWELRY receives your cancellation notice, you may still cancel the Order by refusing the product when you are being delivered. Then, you will be refunded within 14 days. Note please that the return costs that are non refundable.

ZOOSJEWELRY works with The Moroccan post carrier, So, it is possible, as in any shipment, that there may be a delay in delivery. If there is a late delivery ( you have to inform ZOOSJEWELRY customer service through . We will send the information to the carrier to open an investigation. This inquiry may last up to 21 days from its opening. If during this period, the product is found, it will be sent back immediately to the Recipient’s home. If, however, the product is not found after 21 days of investigation, the carrier considers the package as lost.

ZOOSJEWELRY will send you a replacement product, at its own expense. If the lost product (s) is no longer available at that time, We will reimburse the amount of these products.

ZOOSJEWELRY is not in charge of longer delivery times or losses because of the carriers and strikes.


  • When being delivered, you must immediately check, in the presence of the carrier, the condition of the packaging and the Product delivered.
  • If the packaging is damaged, torn, or opened, you must then check the condition of the Products it contains. If these Products have been damaged, you must refuse the package and note a reserve on the delivery slip: damage, missing item, damaged package, broken article … This check is deemed to be made by you, or a person you authorize to sign the delivery note.
  • You must confirm this anomaly by sending the carrier within two (2) business days following the date of delivery a registered letter with acknowledgment of receipt setting out the claims. You must send a copy of this letter by e-mail to
  • You must then confirm by registered mail your observations to the carrier no later than three days after, not including holidays, following the receipt of the Products and send a copy of this letter to ZOOSJEWELRY.
  • If you notice a defect in the product after the delivery, you will have only one charge for it and the fees of the shipment won’t be paid back. Also, if you enjoyed free delivery and decide to return all the products you ordered, the shipment delivery (approximately 20 USD) won’t be paid back.
  • ZOOSJEWELRY reserves the right to ask you to return the non-conforming or damaged Product.
  • In case of abnormal or abusive returns, ZOOSJEWELRY reserves the right to refuse to honor a subsequent order.
  • You have a period of 7 days after receipt of your order to return your purchases against payment if they are not suitable in these conditions: perfect conditions of packaging, jewels, and products delivered with them.
  • Please send us an email at: to inform us.
  • We do not do a standard exchange. For a new size, another model, or another color, just reorder on the e-shop.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {}.

Need help?

Contact us at {} for questions related to refunds and returns.