Shipping & Return Policy


The products are delivered worldwide from Morocco, If you want your delivery to be made to the address of a hotel, please contact us at

Prices are quoted in USD All taxes included including VAT . They exclude delivery charges. The prices indicated take into account the VAT applicable on the day of the order.

The Delivery Fees depend on the weight of the order and on your country. In any case, the amount of the Delivery Costs is indicated to you before the Validation of you order.

The delivery times are in working days and correspond to the average time of preparation and delivery of the order in your country, Delivery Times run from the date we send you a confirmation order and takes into consideration production delays.

Please note that a tracking number will be sent to you as soon as your product will be shipped from Morocco, and the distribution of the products is done against signature from the Recipient.

Depending on where you are based and if the product you choose is available, you will receive your purchase quickly after it has been shipped: within 18 and 25 days depending on the availability of the product and your destination. If you want more details, please contact us

Additional Informations:

  • In case of absence, a notice is left to the Recipient or by mail or telephone. From the date mentioned on the notice of passage, you have 15 days to withdraw your item in the office of the carrier in charge of it.
  • Please note that any change of delivery address after ordering may lead to an extension of the delivery time.
  • Please note that any change of delivery address after ordering may lead to an extension of the delivery time. ( Handling time may take 3-4 Days )
  • In case of late delivery, your order is not canceled.
  • If the delivery time may change because of the production, for example, ZOOSJEWELRY informs you by e-mail that the Delivery will occur late. Then, you may have the option to cancel the order by sending us an email notice of cancellation at
  • If your order has not been dispatched yet when we receive your cancellation notice, the delivery is blocked and you will be refunded within fourteen days following the receipt of the cancellation notice.
  • If your order has already been dispatched when ZOOSJEWELRY receives your cancellation notice, you may still cancel the Order by refusing the product when you are being delivered. Then, you will be refunded within 14 days. Note please that the return costs that are non refundable.

ZOOSJEWELRY works with moroccan post carrier, So, it is possible, as in any shipment, that there may be a delay in delivery or that the product gets lost. If there is a late delivery (7 days after the order has been shipped, you have to inform ZOOSJEWELRY customer service trough . We will send the information to the carrier to open an investigation .This inquiry may last up to 21 days from its opening. If during this period, the product is found, it will be sent back immediately to the Recipient’s home . If, however, the product is not found after 21 days of investigation, the carrier considers the package as lost.

ZOOSJEWELRY will send you a replacement product, at its own expense. If the lost product (s) is no longer available at that time, We will reimburse the amount of these products.

ZOOSJEWELRY is not in charge of longer delivery times or losses because of the carriers and strikes.


When being delivered, you must immediately check, in the presence of the carrier, the condition of the packaging and the Product delivered.

If the packaging is damaged, torn, or opened, you must then check the condition of the Products it contains. If these Products have been damaged, you must refuse the package and note a reserve on the delivery slip: damage, missing item, damaged package, broken article … This check is deemed to be made by you, or a person you authorize to sign the delivery note.

You must confirm this anomaly by sending the carrier within two (2) business days following the date of delivery a registered letter with acknowledgment of receipt setting out the claims. You must send a copy of this letter by e-mail to

You must then confirm by registered mail your observations to the carrier no later than three days after, not including holidays, following the receipt of the Products and send a copy of this letter to ZOOSJEWELRY.

If you notice a defect of the product after the delivery, you will be only one charge of it and the fees of the shipment won’t be paid back. Also, if you enjoyed free delivery and that you decide to return all the products you orders, the shipment delivery (approximately 20 USD) won’t be paid you back.

ZOOSJEWELRY reserves the right to ask you to return the non-conforming or damaged Product.

In case of abnormal or abusive returns,ZOOSJEWELRY reserves the right to refuse to honor a subsequent order.

You have a period of 7 days after receipt of your order to return your purchases against payment if they are not suitable in these conditions : perfect conditions of packaging, jewels, products delivered with them.

Please send us an email at: to inform us.

We do not do a standard exchange. For a new size, another model, or another color, just reorder on the e-shop.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {}.

Need help?

Contact us at {} for questions related to refunds and returns.