Refund Policy

Shipping

Shipping is ‘FREE’ Most of the time to provide the best value to our Customers.

Products are delivered worldwide. No delivery can be made to a hotel or PO Box address. ZoosJewelry will provide you with a tracking number which will allow you to follow the progress of its order, The amount of the Delivery Charges depends on the weight of the Order, the country, and the delivery method chosen by you. In any case, the amount of the Delivery Costs is indicated to you before the Validation of the Order.

What are the delivery times?

15 to 22 working days with Morrocan Post carrier depending on your delivery zone. ‘Please note that other delivery options will be offered later’. It is specified that any change of delivery address made after the registration of the order may result in an extension of the delivery time. The distribution of the parcel is done against the signature of the recipient. In case of absence, a notice is left to the recipient or by email or telephone. From the date mentioned on the transit advice note, the recipient has 15 days to collect his package from the carrier’s offices.

Delay and non-delivery

In the event of a delay in Delivery, the Order is not canceled. ZoosJewelry will inform you by e-mail that the Delivery will be delayed. In the event that the Order has not yet been dispatched when Zoos Jewelry receives your notice of cancellation, the Delivery is blocked and you will be reimbursed for any sums debited within fourteen days of receipt of the notice of cancellation.

ZoosJewelry strives to deliver to you as soon as possible, however, as with any shipment, there may be a delay in delivery or the product may get lost. In case of late delivery, more than 5 days from the dispatch of the order, you must inform ZoosJewelry customer service at this email address: zoosjewelry@gmail.com The opening of an investigation will be triggered. This investigation can last up to 21 days from its opening. If during this period, the product is found, it will be sent immediately to the addressee’s home (in the majority of cases). If, on the other hand, the product is not found at the end of the 21-day period of investigation, the carrier considers the package as lost. ZoosJewelry will send you a replacement product, at its expense, or a refund if the product is no longer available. ZoosJewelry declines all responsibility for extending delivery times due to the carrier, particularly in the event of loss of products or strikes.

RECEPTION OF PRODUCTS

Upon receipt of the Product, you must immediately check, in the presence of the carrier, the condition of the packaging and of the Product delivered. If, at the time of delivery, the packaging is damaged, torn, or opened, you must then check the condition of the Products it contains. If these Products have been damaged, you must imperatively refuse the package and note a reservation on the delivery note: damage, missing item, damaged package, broken item, etc. This verification is deemed to have been carried out when you, or a person authorized by him, has signed the delivery note.

At the same time, you must confirm this anomaly by sending the carrier within 3 working days of the delivery date a registered letter with acknowledgment of receipt setting out the complaints. You must send a copy of this letter by e-mail to zoosjewelry@gmail.com

Except for legitimate reasons, any complaint not brought to the attention of ZoosJewelry within 7 days of receipt of the Products will be considered inadmissible, and ZoosJewelry cannot be held liable. ZoosJewelry reserves the right to ask you to return the non-compliant or damaged Product. In the event of abnormal or abusive returns, ZoosJewelry reserves the right to refuse to honor a subsequent order.

Returns

To complete your return, we require a receipt or proof of purchase. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund. To be eligible for a refund, you must return your item within 7 days after the purchase. It must be unused and in the same condition that you received it. It must also be in the original packaging. We do not do a standard exchange. For a new size, another model or another color, just reorder on the e-shop.

Refunds (if applicable)

Protect your jewelry that you want to return with sturdy packaging. Jewelry received damaged due to breakage during reshipment will not be refunded. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days after having received the product.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your PayPal account or your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at zoosjewelry@gmail.com

Shipping for returns

You will be responsible for paying for your own shipping costs for returning your item. (except if it is damaged). Shipping costs are non-refundable and you are in charge of it. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.